How to cast our shows to your TV with your smartphone or tablet

You'll need:

• A Chromecast device or Smart TV with the YouTube app installed.
• A smartphone or tablet with the YouTube app installed.
• All devices connected to the same Wi-Fi network.

You can get a FREE Chromecast from us by joining The Inner Circle!
Director Circle members and higher receive this benefit! Steps:

1. Open the YouTube app on your smartphone or tablet.
2. Search for "Open Stage" and select our logo from the list.
3. Tap the "Subscribe" button.
4. Select a video or livestream you want to watch, our latest videos are at the top.
5. Select the Cast icon in the corner of the video.
6. Select your TV from the list of cast destinations.*
7. Enjoy the show!

*If you have a Smart TV with the YouTube app installed:

• I haven't linked my smart device to my Smart TV's YouTube app.
  • See "How to link your smart device to your Smart TV's YouTube app".
• I already linked my smart device to my Smart TV's YouTube app.
  1. On your Smart TV open the YouTube app.
  2. On your smart device select "YouTube on TV" from the list of cast destinations.

If you need more assistance please reference the YouTube Help page. We made this video to help you even more!

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How to watch our shows on your Smart TV's YouTube app

You'll need:

• A Smart TV or streaming device with the YouTube app installed.

How to set up a new Chromecast device

You'll need:

• A Chromecast device.
• A TV or display with an HDMI input.
• A smartphone or tablet with the Google Home app installed.
• A Google account.
• Access to a secure Wi-Fi network.

You can get a FREE Chromecast from us by joining The Inner Circle!
Director Circle members and higher receive this benefit! More of a visual person? So are we! See the Chromecast Setup Guide. Steps:

1. Plug in your Chromecast device to a power outlet using the USB adapter.
2. Plug the device into an open HDMI port on the back of your TV.
3. You should see the Chromecast welcome screen, if you don't try changing the input on your TV to the HDMI port you used when plugging in the device.
4. Download the "Google Home" app to your smartphone or tablet.
5. Open the "Google Home" app, if it asks to turn on bluetooth, please do!
6. If you see "Set up 1 device" at the top of your screen tap that.
   • If you don't see that button tap the '+' symbol on the top left of your screen, then tap "Set up device" then "New device".
7. Follow the prompts.

If you need more assistance please reference the Chromecast Help page. We made this video to help you even more!

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How to watch a show in The Vault on your TV

You'll need:

• An Open Stage account and subscription to The Inner Circle
• A Chromecast device or Smart TV with the YouTube app installed.
• A smartphone or tablet with the YouTube app installed.
• All devices connected to the same Wi-Fi network.

You can get a FREE Chromecast from us by joining The Inner Circle!
Director Circle members and higher receive this benefit! Steps:

1. Go to www.openstagehbg.com/the-vault on your smartphone or tablet.
2. If it asks, log in to your Open Stage account.
3. Swipe over and tap on the show you want to watch.
4. Once it's playing tap on the show title next to the Open Stage logo, this will open the show in the YouTube app. If the show title becomes hidden, tap on the video to show it again.
5. Select the Cast icon in the corner of the video.
6. Select your TV from the list of cast destinations.*
7. Enjoy the show!

*If you have a Smart TV with the YouTube app installed:

• I haven't linked my smart device to my Smart TV's YouTube app.
  • See "How to link your smart device to your Smart TV's YouTube app".
• I already linked my smart device to my Smart TV's YouTube app.
  1. On your Smart TV open the YouTube app.
  2. On your smart device select "YouTube on TV" from the list of cast destinations.

If you need more assistance please reference the YouTube Help page. We made this video to help you even more!

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How to link your smart device to your Smart TV's YouTube app

You'll need:

• A Smart TV with the YouTube app installed.
• A smartphone or tablet with the YouTube app installed.
• All devices connected to the same Wi-Fi network.

YouTube: I have sound but no video or a static image.

If you are trying to watch one of our shows on YouTube but you only can hear the show and not see it, try these steps: Watching on TV:

1. Go back 1 page by pressing the back button on your remote.
2. Select the show you are trying to watch again.

YouTube: Can I rewind or start the show late?

Yes! You can join the show late or watch it anytime on YouTube. The recording of the show will be available anytime on YouTube for the entire run of the show. So enjoy the show anytime you want! You are able to pause, rewind, or fast-forward anything on our YouTube. Don't forget to LIKE our videos and SUBSCRIBE to our YouTube channel to be notified of our new shows.

YouTube: I don't see my TV in the list of cast destinations.

If you are trying to cast to your TV but don't see your TV in the list of cast destinations, try these steps: Casting from a Computer:

• Make sure you are using the Google Chrome web browser.
• You must have a Chromecast-enabled TV or a Chromecast device.
• If you have a Smart TV with the YouTube app you cannot cast from your computer.
• Make sure your device is connected to the same Wi-Fi network as your TV.
• Restart your Wi-Fi router by unplugging the power for several seconds.

Select a category above to see FAQs.

Welcome to our FAQ page! Search for a question at the top right of this page, or select a category above.

How do I cancel my subscription to The Inner Circle?

To cancel, please call us at 717-232-6736 or login to your account and manage your subscription.

How do I request my free Chromecast device?

You'll need:

• An Open Stage account and subscription to the Director Circle or higher.

How can I change the way my name is listed as a Producer?

You'll need:

• An Open Stage account and subscription to the Producer Circle or higher.

What is The Vault, and how do I use it?

The Vault is where you can watch our recorded shows after the run has ended. All members of The Inner Circle can login and access The Vault. You'll need:

• An Open Stage account and subscription to The Inner Circle.